Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Policy

Last updated: March 2026

Service Fee Overview

ETA Entry Online charges a service fee that covers the cost of application processing, platform access, customer support, and application review assistance. This fee is separate from any government fee that may apply to your Electronic Travel Authorisation. Government fees are non-refundable once the application has been submitted.The exact fee structure is presented clearly during the application process before any payment is collected, ensuring complete transparency.

Refund Eligibility

We understand that circumstances can change. Our refund policy is designed to be fair and reasonable. Refund requests are evaluated on a case-by-case basis, taking into account the stage of application processing, the nature of the request, and the specific circumstances presented. We strive to resolve all refund inquiries in a manner that is equitable to both parties.

When Refunds May Be Issued

Refund requests are evaluated on a case-by-case basis, considering the timing of the request and the reason provided. You may be eligible for a refund in the following situations:
Cancellation within 24 hours: You may request a refund of the service fee within 24 hours of payment confirmation, provided your application has not been submitted to the government.
Technical or service-related issues: If a system error prevents successful submission, or if we are unable to deliver the service as described. Duplicate payments: If multiple payments were made unintentionally for the same application. Refunds are generally not available once the application has been submitted, as processing and resources have already been allocated.

Refund Process

To request a refund, contact our support team at [email protected] with your application reference number, payment details, and a clear description of the reason for your request. Our team will acknowledge your request within 24 hours and provide a resolution timeline. Approved refunds are processed to the original payment method and may take several business days to appear in your account.

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

  • Requests made after 24 hours of payment confirmation
  • Applications that have already been submitted to the government
  • Applications declined due to incorrect or incomplete information provided by the applicant
  • Change of mind or travel plans after submission
  • Failure to meet eligibility requirements clearly outlined before applying
  • Submission of incorrect details such as travel dates, destination, or personal information

Dispute Resolution

If you disagree with a refund decision, you may submit an appeal with additional supporting information. Our management team reviews all appeals and strives to reach a fair resolution. We are committed to maintaining positive relationships with our users and will make every reasonable effort to address legitimate concerns.